This time, my beef is with Dell, and this time, we are seriously gonna brawl, yall.
Admittedly, it is not Dell’s fault that I have a puppy who likes to chew things (duh, um, see sidebar). As in, the dog merrily chewed through the AC power to my laptop while it was still plugged in. Thankfully, she didn’t shock herself, but I could only use my laptop up to a certain point, and then it ran out of power. I called everyone to see about a replacement: Frye’s, Best Buy, Circuit City, you name it. Maile called Dell later that afternoon to get a replacement AC cable, and an extra one for good measure, as next day air delivery. We gave them the laptop model, and they said it was to be here by Friday. And thus...the downward spiral began.
First they sent it to a wrong address in Palo Alto.
CSR: “I spoke with customer service on Friday and they were having the package rerouted. I have also deleted that incorrect address from your account. I apologize for the inconvenience that this has caused. THANX!!!”
Well, that’s annoying, but as the man says, that’s baseball. Two more days pass, not including the weekend.
CSR: “I spoke with DHL/Airborne today and they are going to do a pick-up and redelivery of the package. It is being picked up today and redelivered tomorrow to your correct address below. THANX!!!”
We checked in with DHL, but he tracking number wouldn't work. At Dell, we checked in, and our CSR was out for the day, and here’s the best part...
CSR #2“…this is a correct tracking number, however, you are not able to look this up because this was re-routed. Item should be received by Friday.”
Monday afternoon and the package finally arrives. For those of you playing at home, next day air has now taken us 8 business days.
And the power cables? Are the wrong ones.
Must. Not. Start. Screaming.
Instead, I did as Anil suggested in the first place. I went on Ebay, put in the computer model and part specs, and bought one from some guy in Texas. And yes, when it arrives, I will write back: THANX!!!