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Golden Gate

Golden Gate
Originally uploaded by miz_ginevra

the days are getting shorter.

hey, internet. We're going to New Orleans.

Well hello there, internet! Don't you look nice today? Did you lose weight?

So, I don't know if you've heard, but there's this whole awesome part of our country that keeps getting righteously fucked over.

Thought into action, my friends.

 

 

Demand Satisfaction! » Community Management & The Service Industry

A post I wrote for the Get Satisfaction blog on the parallels between restaurant life and community management.

There’s a great article from the New York Times that describes the “100 Things Restaurant Staffers Should Never Do“. Reading it, I wholeheartedly agreed, and  a lot of these things apply to anyone who deals with customers on a regular basis. I worked for a long time in the service industry, and I went through a few of the highlights of the article to draw some correlaries.

Take a walk with me through the restaurant, will you?

Do not let anyone enter the restaurant without a warm greeting.

Never let the first interaction you have with a customer in your community be silence. We recommend in all of our webcasts to get some content pre-populated into your community to get things going. No one likes an empty restaurant, and we even start you out with a welcome post to help you get started. Need some ideas? Check out some real-life examples, like Mint.com or Nike.

via Demand Satisfaction!